Frequently Asked Questions


Does the software come with an appointment scheduler?

Yes, our software has a user friendly scheduler system

How secure is my information?

All data is encrypted and each practice has their own dataset. All users are given a password so that all data is secure throughout the network.

Who receives the insurance checks?

That is your choice.  We have a courier service that gathers mail at PO boxes on a daily basis so that we are able to get all monies in a timely manner, post them to your account and deposit them into your bank account.

Will HBC Inc. follow-up on all unpaid claims/denials?

YES. HBC INC. has a team of people working specifically on your account, calling the insurance company to follow up on all unpaid claims, working all explanation of benefits, processing all correspondence and working with your patients as well as office staff to ensure payment for every claim.

Does HBC INC. have coders on staff?

Yes, HBC INC. has a team of certified coders, who validates charges prior to it being sent to the insurance companies. HBC Inc. also offers coding education to all physicians.

How does HBC Inc. handle patients that need to be sent to a collection agency?

HBC Inc. is not a collection agency. We send out patient statements on a monthly basis, after the patient has received 3 statements and a final notice, it is your choice if you want to send patients to collections. We work with several collection agencies.

How will HBC Inc. communicate with my office staff?

Multiple ways, through email, fax, phone, interoffice mail delivery, whatever works best for your practice/office staff.

How do I get my daily billing to HBC Inc.?

HBC Inc. provides courier service at your door step to exchange information.  We also provide pre-stamped, self addressed, priority mail envelopes. By choosing to use our Intergy EHR your information will be electronically entered into our system for billing processing.

How long has HBC Inc. been in business?

HBC Inc. has been in business since 1986.

Does HBC Inc. provide me with reports?

Yes, HBC Inc. will forward to you an End of Month packet that includes various reports to show your productivity.

What specialties does HBC Inc. bill for? 

HBC INC. does billing for a wide range of specialties:  Family Practice, Internal Medicine, Oncology/Hematology, Podiatry, Pediatrics, General Surgery, Orthopaedics, Anesthesia, Durable Medical Equipment, Behavioral Health, OB/GYN, Otolaryngology, Radiology, Cardiology, Physiatry, Wound Clinic, Pain Clinic, Plastic and Reconstructive Surgery, Industrial Health

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